Preguntas frecuentes
Do you deliver to my country?

We deliver by UPS Service almost to any country of the world. The price for delivery appears while making an order, or ask a manager.

How much does it take from the moment of payment to the day when I get the order?

Due to constant flow of orders, we don’t always have all models in stock. As a rule, it takes 7-10 days to produce the order (but this time can be stretched in prime times). The time of shipping takes from 2 to 10 days, depending on a country. If you have a deadline or you need the order by a definite date, get in touch with some of our managers for details or leave a comment in the order.

How to pay?

Put pixel pixel poi and accessories into the cart, input personal data and address for delivery. Go into payment step. We accept payment by card or PayPal.

About shipping time

We offer worldwide shipping with UPS. Shipping cost is calculated automatically at checkout. Shipping time doesn’t include handling time. The approximate shipping time is:

For European countries: 3-5 working days.

USA, Canada: 3-5 working days.

Japan: 4-7 working days.

Asian countries: 5-7 working days.

Australia, New Zealand: 5-7 working days.

Please, note that here in Russia we have long New Year’s holidays that can affect the process of shipping. That’s why we recommend to contact with our managers via direct or website widget to learn more.

I am trying to pay with my card, but it says the payment does not go through.

It can happen on a number of reasons. We recommend the following solutions:

1) Check out if your card is available for international payments;
2) Check out if your card limit is not exceeded;
3) Try to use another browser;
4) It seems, your bank has taken safety measures due to anti-fraud policy when you tried to buy. Call to your bank to validate the payment.
5) Try to change the method on PayPal (a line "Payment method", below the address). Even if you don't have a PayPal account, you can use this method. Click "PayPal checkout" => "Create an account" => put your card data. The PayPal method takes 2% commission from the purchase.

6) Get in touch with us for alternative methods of payment.

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